1. Home
  2. FAQ
Help Center

Cvaji FAQ — answers to all your questions

From registration to withdrawals, bonuses to security — everything you want to know about Cvaji is right here. If you can't find your answer, ask us directly via live chat.

Register Payment Bonus Games Security Support
6+
Category
30+
FAQ
24/7
Support
Register

Account Registration Guide

Deposit

Deposit Methods

Bonus

Offers & Promotions

Games

Game Rules

Security

Account Security Tips

Support

Contact Methods

Registration & Account

6 Questions

On Cvaji Register to register, you only need a few details: your full name (as it appears on your national ID), an active email address, a Bangladeshi mobile number, and your date of birth. You must be 18 years of age or older. Registration is completely free.

Opening an account on Cvaji takes under 2 minutes. Fill in the form, verify your mobile number with an OTP — and you're all set. For more details, on the Registration page Go.

No. Each person on Cvaji is allowed only one account Only one account is allowed per person. Creating multiple accounts is strictly prohibited. If detected, all accounts will be closed and any balance may be forfeited.

Your mobile number and email can be updated from Profile Settings (OTP verification required). To change your registered name or date of birth, please contact our support team.

KYC (Know Your Customer) is an identity verification process. You may be required to submit a copy of your national ID before making withdrawals or when transactions exceed a certain limit. This keeps your account secure.

To close your account or activate Self-Exclusion, contact the support team. Make sure to withdraw all your balance before proceeding. on the Responsible Gaming page find out more.

Deposits & Withdrawals

6 Questions

Log in and on the Deposit Page Go. Deposit your preferred amount via mobile banking or bank transfer. Your balance is usually updated within a few minutes.

The minimum deposit amount on Cvaji depends on your chosen payment method. For the latest information, Deposit Page to view full details for each method.

Mobile banking withdrawals are typically processed within 5–30 minutes. Bank transfers may take 1–3 business days. If your KYC verification is not yet complete, your first withdrawal may take a little longer.

Please wait 15 minutes first. If the funds still haven't arrived, contact our support team via live chat with your transaction reference number and a screenshot.

Cvaji does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transfer charges — those are subject to the respective service provider's policies.

Yes, for security purposes Cvaji generally sends withdrawals back to the same payment account used for the original deposit. Withdrawals to a different account require verification by the support team.

Bonuses & Promotions

5 Questions

After your first deposit as a new member, the welcome bonus is credited to your account automatically — no separate code required. You can view the bonus amount and terms in the promotions section of your account.

A Wagering Requirement means you must place a specified amount in bets before you can withdraw bonus funds. For example, a 10x Wagering Requirement on a 100 BDT bonus means you need to wager 1,000 BDT in total. Each bonus comes with its own terms.

At set intervals (typically weekly), a percentage of your net losses is credited back to your account as cashback. Cashback is generally available to use directly — with a lower Wagering Requirement.

Yes, most bonuses have an expiry period — typically 7 to 30 days. If the Wagering Requirement is not met before the bonus expires, it will be forfeited. Check the expiry date of your bonus from your account.

Some games may not be eligible for bonus play, or may carry a different Wagering Contribution, depending on the bonus terms. Please refer to the terms and conditions of each individual bonus for details.

Games & Platform

5 Questions

Cvaji offers Sports Betting (cricket, football, and 50+ other sports), Live Casino (roulette, baccarat), slots, fish shooting games, and much more. For details, Platform Page to find out more.

Yes, Cvaji works seamlessly on both mobile browsers and a dedicated app, available for both Android and iOS. To download the app, here Go.

Live betting lets you place wagers at real-time odds while a match is in progress. Odds update moment to moment, and the Cash Out feature lets you settle your bet before the match ends.

Yes, all casino games on Cvaji run on certified Random Number Generator (RNG) technology, ensuring every outcome is completely random and cannot be manipulated. Live games are streamed in real time with actual dealers.

Your session is preserved if your internet connection drops. Once you reconnect, you can pick up right where you left off. No funds or bets are lost — the system recovers automatically.

Security & Privacy

4 Questions

Yes, Cvaji uses 256-bit SSL encryption — the same standard as international banking systems. Your personal and financial information is fully encrypted and never sold to third parties.

Change your password immediately and notify support via live chat. We will close all your active sessions and help you secure your account. Keep two-factor authentication enabled at all times.

No. Cvaji support agents will never ask for your password, OTP, or bank PIN. If you receive any such message, it is a scam — ignore it immediately and report it to us.

Your information is never sold or used for advertising. Data may only be shared with third parties as required by law or for payment processing purposes. For more details, Privacy Policy to find out more.

Support & Contact

4 Questions

The fastest option is live chat on our website or app — available 24/7 in Bengali. You can also reach us by email, though live chat typically gets you a quicker response.

Yes, the Cvaji support team provides full assistance in Bengali. Bangladeshi members are welcome and encouraged to reach out in Bengali.

Live chat responses typically arrive within 1–5 minutes, though wait times may be slightly longer during peak hours. Email inquiries are answered within 24 hours.

For complaints, start by reaching out via live chat. If the issue remains unresolved, follow up by email with full details. Cvaji takes every complaint seriously and works to provide a resolution within a set timeframe.
Can't find what you're looking for?

If none of the sections above answer your question, ask us directly via live chat support — we're available 24/7 and ready to help.

Category
Registration & Account
Deposits & Withdrawals
Bonuses & Promotions
Games & Platform
Security & Privacy
Support & Contact
Can't find an answer?

Our support team is available 24/7 to assist you in English.

Start Live Chat Create a New Account
Useful Pages

Still have questions? We're here to help

Register on Cvaji and reach our 24/7 support team whenever you need help.

Register Now Download the App
বাংলা